Hi,

I have a new printer the HP officejet Pro 8715 but the printer don't work. Linux found the drivers for officejet 8710 but they don't work. I follow the instructions on the printer instructions but someone don't work.

Does someone know what to do let the printer work?

Also provide the cups logs, /var/log/cups and check the HP GUI tool in your menu, see if it tells you to add an additional plugin. If needed, the GUI wil automate it for you, just a few clicks.

Here is the output

hp-info -i

HP Linux Imaging and Printing System (ver. 3.16.9)
Device Information Utility ver. 5.2

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: No device found that support this feature.

The output from hp-check is found here
http://pastebin.com/aTTjK0H3

How can i provide the logs?

When I open the HP GUI it shows no hp device found but when i take a look in settings I see there the printer.

    satshow How did you add the printer?? If you has done it with the system settings, try deleting it and add it with hplip. You can open it through your launcher, and click on Add device. After, you only need to follow the wizard.

    I do this with the system settings, I have just delete the printer.
    How can I open hplip?

    In your menu > utilities > HP Device Manager (cli: "hp-toolbox")

    I have just try that and have this error

    Printer setup failed
    error: successful-ok-ingnored-or-substitudet-attributes

    What does that mean?

    Again, get full logs, these snippets are not helpful, again, use the logs from /var/log/cups

    Did you select the correct printer model when adding? Your log is filled with Epson errors.

    Yes, first I choose for network/ ethernet/ wirelles network, after that I see my printer with this PPD file
    drv:///hp/hpcups.drv/hp-officejet_pro_8710.ppd

    After that when I try my printer I see the message that I show
    Printer setup failed
    error: successful-ok-ingnored-or-substitudet-attributes

    With help from Demm in the chat it is solved. I have use now a usb cable en install the printer in local host.
    All works fine now.